Payment Policy
How billing works for Practice Hub UK — subscriptions, VAT, renewal and cancellation.
This Payment Policy applies to all subscriptions to Practice Hub UK from Practice Hub London Ltd. Practice Hub UK is a business-to-business (B2B) service.
1.Per-user subscription pricing
Practice Hub UK is licensed per user, per month. A "user" is a named member of your staff with access to the platform. Adding clients does not change what you pay — adding user seats does. Plans bundle different sets of tools, as set out on the pricing page. Enterprise is quoted individually.
2.Currency & VAT
Prices are shown in pounds sterling (GBP) and exclude VAT. VAT is added at the prevailing UK rate where applicable.
3.Billing & payment
Subscriptions are billed in advance for each billing period. Access to the platform depends on the subscription being paid and current.
4.Adding and removing users
You can add user seats at any time; added seats are charged from the date they are added, pro-rated to the end of the current billing period. Reducing seats takes effect from the start of the next billing period — we do not refund seats removed part-way through a period you have already paid for.
5.Renewal
Subscriptions renew automatically at the end of each billing period at the then-current price, unless cancelled beforehand. We will give you reasonable notice of any price change before it applies to your renewal.
6.Cancellation
You may cancel at any time. Cancellation takes effect at the end of your current billing period — you keep access until then. We do not refund part-used billing periods. As this is a B2B contract, consumer cancellation rights do not apply.
7.Tools in development
Where a plan states that a tool still in development is included on release, it is provided at no additional cost when it becomes available. We do not guarantee a release date, and a delay is not grounds for a refund of the subscription.
8.Failed or reversed payments
If a payment fails or is reversed, we will let you know and may suspend access until the matter is resolved. Repeated non-payment may result in termination and deletion of data in line with our Terms & Conditions.
9.Invoices
A VAT invoice is issued for each billing period and is available from your dashboard for your records.
10.Changes to pricing
We may change our pricing at any time. Any change applies from your next renewal, not to a billing period you have already paid for.
11.Billing enquiries
- Practice Hub London Ltd
- Email: hello@practicehub.uk
- Phone: 07478 036 320