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Home / Privacy Policy

Privacy Policy

How Practice Hub UK collects, uses and protects your information on this website.

Last updated: 8 August 2026

This Privacy Policy explains how Practice Hub UK ("we", "us", "our") handles personal information collected through this website, practicehub.uk. It applies to this marketing website only — the Practice Hub UK application is governed by its own agreement and data processing terms.

We are the data controller for personal information collected through this website. Where your practice uses our software to process your own clients' data, you are the controller and we act as your processor under a separate data processing agreement.

1.Information we collect

  • Information you give us. When you submit the contact form or request a demo, we collect your name, email address, phone number, practice name and the message you send.
  • Usage data. Like most websites, we automatically collect basic technical information — approximate location, browser type, device, pages viewed and referring links — through cookies and analytics.

2.How we use your information, and our lawful basis

Under UK GDPR we must have a lawful basis for each use of your personal data:

  • Responding to your enquiries and demo requests — our legitimate interests in dealing with people who contact us, or steps taken at your request before entering a contract.
  • Providing, maintaining and improving this website — our legitimate interests in running and securing our own site.
  • Understanding how the site is used (analytics) — your consent, where non-essential cookies are used.
  • Sending you information you have asked for — your consent, or our legitimate interests in business-to-business marketing. You can opt out at any time.

3.Cookies & analytics

We use cookies to keep the site working and to measure traffic. Essential cookies keep the site functioning and do not require consent; non-essential analytics cookies are used only where you have agreed. You can control or block cookies through your browser settings.

4.How we share information

We do not sell your personal information. We share it only:

  • With trusted service providers who help us operate the site — for example our hosting, email delivery and analytics providers — who may use it only to provide those services to us.
  • Where required by law, regulation or a valid legal request.
  • To protect the rights, safety and property of Practice Hub UK, our users or others.

5.Where your data is held

Practice Hub UK is hosted in the United Kingdom. Where a service provider processes personal data outside the UK, we ensure an appropriate safeguard is in place — such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum.

6.Data retention

We keep contact-form enquiries only for as long as needed to respond to you and for reasonable follow-up, after which they are deleted. You may ask us to delete your enquiry sooner at any time.

7.Data security

We use appropriate technical and organisational measures — including encryption in transit, role-based access control and backups — to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

8.Your rights

Under UK data protection law you have the right to access, rectify, erase, restrict or object to our use of your personal data, the right to data portability, and the right to withdraw consent at any time where we rely on it. To exercise any of these, email us at hello@practicehub.uk. We will respond within one month.

If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

9.Third-party links

This website may link to other sites (including our application at https://app.practicehub.uk and our social profiles). We are not responsible for the privacy practices of those sites; please review their policies.

10.Children

This website and our services are intended for businesses and are not directed at children. We do not knowingly collect information from children.

11.Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date.

12.Contact us

If you have any questions about this Privacy Policy or your information, contact us:

  • Practice Hub London Ltd
  • Email: hello@practicehub.uk
  • Phone: 07478 036 320
  • Address: 1 Telegraph Street, London, EC2R 7AR